Support
Need help? Start here.
Search the help center, pick the lane that fits, or jump straight to a common topic.
Choose your lane
What do you need help with?
Wholesale and retail are two different worlds. Pick the one you're in.
Most-used topics
Start with a topic.
The guides wholesale partners open the most. Or search above to jump straight to an answer.
Getting started
How to apply for wholesale
What you need and how to submit your application.
Account
Sign in to the partner portal
Where approved partners log in to browse and order.
Account
Reset your wholesale password
Get back into the partner portal in a couple of minutes.
Ordering
Place a wholesale order
Build an order in the portal and hit the 50-unit minimum.
Billing
Payment and order confirmation
How you pay and how you know an order is confirmed.
Shipping
Shipping timelines
When orders leave, tracking, and California pickup.
Verification
What NFC verification is
What a customer sees when they tap a Gallo Fino hat.
Verification
Becoming a verified store
Get your shop name and Instagram on every scan.
Pricing
Wholesale pricing and incentives
Flat per-hat pricing and how bigger orders earn better rates.
Shipping
Track your shipment
How tracking is sent and what to do if it stalls.
Privacy
How we handle your data
What we collect, what we use it for, and how to update it.
Support
Contact the wholesale team
Email and WhatsApp — and what to include to get help fast.
Still stuck? Talk to a human.
Can't find it here? Reach the wholesale team directly — we pick up.
Contact support ›